We only accept returns in the case of defective products or shipping errors.
(We sincerely apologize, but we do not accept returns or exchanges due to size differences in rings.)
【In the case of defective products or shipping errors】 Please contact us in advance within 8 days of receiving the product and send all shipped items (products and accessories) to our store with freight collect. We will promptly exchange them.
【Contact for prior notice】 
sale@chromeoutlet.jp 【Business days】 Monday to Friday
(Saturdays, Sundays, and public holidays are closed.)
【Business hours】 11:00 AM - 7:00 PM
【Cases where returns cannot be accepted】 Please refrain from returning in the following cases.
● Customer's convenience (different from the image, no longer needed, etc.)
● Exchange due to size differences in rings ● Exchange due to size (length) differences in necklaces
● Products that have been used or worn once
● Products that have passed 8 days after arrival without special reason
● Products that have been damaged, soiled, or broken while in the customer's possession
● Special order items
● Products that have been modified (including resizing, design changes, repairs at other stores)
● We cannot accept exchanges for items sold at special prices.
*If a defective product is delivered, we will accept return or exchange inquiries regardless of the above.
*If any one of the pouch, invoice, or other items sent with the product is missing, we cannot accept returns or exchanges. *In the case of refunds for defective products, we will refund the full amount.
*In cases of refunds for reasons other than defective products, such as customer convenience, please understand that we will deduct the amount equivalent to the shipping cost incurred when we shipped the product to the customer, as well as the transfer fees related to the refund and other expenses (credit card fees, cash on delivery fees, collection fees). Thank you for your understanding in advance.
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