To our customers who use Chrome Hearts HK

We have received numerous complaints from customers who are unable to receive emails sent by our store.

In general, after you place an order, the system will automatically send an "automated order email" immediately, and our store will also definitely send out an "order confirmation email" within 2 working days.
If you have not received an "Order Confirmation Email", please check the following:

Confirm email address

If you entered an incorrect email address, you will not receive the "Automatic Order Email". If you accidentally entered an incorrect email address, please contact us via [contact information].Contact Form ▶Contact us.

If you placed your order using a mobile phone or smartphone

Your phone's automatic receive settings may cause it to reject emails sent from your computer.
We apologize for any inconvenience this may cause. Please configure your settings to receive emails from the domain 【@chromeoutlet.jp】.

If you placed your order using a free email address or a computer email address

Due to spam protection settings, emails sent from our store may be automatically classified into folders outside of your inbox. Please check if our store's emails have been categorized into the following folders.

Spam

Latest emails

Promotional content

·garbage can

If none of the above applies, or if you have changed your settings, please contact us through our store.Contact Form ▶Please contact us. If we are unable to reach you via email, please understand that we may try to contact you by phone.