To our customers who use Chrome Hearts HK

We have received numerous customer reports indicating that they are unable to receive emails sent from our store.

Generally, after you place an order, the system will automatically send an "Order Confirmation Email" immediately, and our store will also send an "Order Confirmation Email" within 2 business days.
If you have not received the "Order Confirmation Email," please check the following:

Confirm your email address

If the email address you entered is incorrect, you will not receive the "Order Confirmation Email." If you accidentally entered an incorrect email address, please contact us through the contact form▶.

If you placed your order using a mobile phone or smartphone

due to your phone's automatic reception settings, it may reject emails sent from a computer.
We apologize for the inconvenience; please set it to accept emails from the domain 【@chromehearts.hk】.

If you placed your order using a free email address or a computer email address

due to spam protection settings, emails sent from our store may be automatically classified into folders other than your inbox. Please check if our emails have been categorized into the following folders.

・Spam

・Updates

・Promotions

・Trash

If none of the above situations apply, or if you have changed your settings, please contact us through our contact form▶. If we are unable to reach you via email, please understand that our store may contact you by phone.