Refund Policy

Refund Policy

Thank you for shopping with us. To protect your rights and ensure a smooth shopping experience, please read the following Refund Policy carefully before making a purchase.

1. Eligibility for Refund

You may request a refund within 30 days after receiving your order if any of the following applies:

  • The item received does not match your order
  • The item is defective or damaged upon arrival
  • The item is missing parts or accessories

To apply for a refund, please provide:

  • Order number
  • Name of the recipient
  • Description of the issue
  • Clear photos or videos of the item

2. Non-Refundable Situations

Refund requests will not be accepted in the following cases:

  • The item has been used, worn, washed, altered, or damaged by human factors
  • The original packaging, tags, accessories, gifts, or attachments are incomplete
  • The request is based on personal preference, size issues, or minor color differences caused by display settings
  • The refund request is made more than 7 days after delivery
  • The item is returned without prior approval from customer service

3. Refund Process

Once your request is submitted, we will review the case based on the information provided.
If your refund request is approved, customer service will provide instructions for the return process.
Returned items must remain in their original condition and be sent back with all original packaging, accessories, and gifts included.
If the returned item does not meet our refund conditions after inspection, we reserve the right to reject the refund.

4. Refund Method

Approved refunds will be issued through the original payment method whenever possible.
The time required for the refund to appear in your account may vary depending on your payment provider, bank, or credit card company.

5. Shipping Costs

If the refund is due to a defective item, wrong item shipped, or missing parts caused by our error, the return shipping cost will be covered by us.
If the refund is requested for personal reasons, the return shipping cost and any related fees will be the responsibility of the customer.

6. Important Notes

Product images may vary slightly from the actual item due to lighting, monitor settings, and other display differences.
Natural oxidation, texture changes, or normal wear on metal, silver, leather, and other special materials are not considered defects.
We reserve the right of final interpretation regarding refund requests.

7. Contact Us

If you have any questions regarding refunds, please contact our customer service team.