Returns and exchanges

Returns and Cancellations

*We accept free returns and exchanges within 30 days of product arrival.*

If you are not satisfied with the product after purchase, you can return or exchange it within 30 days of arrival.
Please feel free to enjoy your shopping with peace of mind.

However, please note that we cannot accept returns or exchanges in the following cases:

- Products that have been used or worn even once
- Products that have been damaged, soiled, or broken while in your possession
- Special order items
- Products that have been altered (including engraving)
- Sale items
- If any accessories sent with the product are missing

【About Returns and Exchanges】

Please contact us within 30 days of product arrival.
We will confirm the details and respond promptly.
The shipping costs for returns and exchanges will be covered by us.

【Contact Information】
customer@chromeoutlet.jp
chromeoutlet_jp

【Business Days】 Monday to Friday
【Business Hours】 11:00 AM to 5:00 PM
*Closed on weekends and public holidays.