Disclosure based on the Specified Commercial Transactions Act
| Sales Operator: | Bireiku LLC |
|---|---|
| Shop Name: | Chrome Hearts Online Store Chrome Outlet |
| Sales Manager: | Yuji Teramoto |
| Address: | 〒107-0062 Minato-ku, Tokyo, 6-3-14, next to CHROME HEARTS TOKYO |
| Contact: | Line: chromeoutlet-jp E-Mail: customer@chromeoutlet.jp |
| Sales URL: | https://www.chromeoutlet.jp/ , https://www.chromeheart.jp/ |
| Payment Methods: |
Credit Card Payment |
| Delivery Estimate: | Payment by credit card, bank transfer, or PayPay: 4-7 days Payment by cash on delivery: 10-15 days |
| Payment Deadline: | For bank transfers, within 7 days after our contact For cash on delivery, at the time of product delivery |
| Product Delivery Timing: | ■ If we have stock: Cash on delivery will be shipped within 10-15 days (excluding weekends and holidays). For customers who choose credit card payment, PayPay, or bank transfer, we will ship within 2 days after confirming payment (excluding weekends and holidays). ■ If we do not have stock: We will order from authorized Chrome Hearts stores in the USA (Las Vegas authorized store, Honolulu authorized store, Los Angeles authorized store) after your order. Depending on stock availability, we may procure products through domestic businesses listed on the official Chrome Hearts website in Japan. Please rest assured that these are genuine products. If there is stock at the authorized Chrome Hearts store in the USA, delivery will be within approximately 7 business days at the earliest, but please understand that due to stock confirmation with each store, it may take up to 3 weeks. ■ If there is no stock at the authorized Chrome Hearts store in the USA: You will need to wait for the product to arrive [pre-order] or proceed with a product change or cancellation. We do not charge any fees for all procedures, so please rest assured. ■ In the case of pre-order: Due to continued shortages of products on the Chrome Hearts side in the USA, the next arrival date is undecided. We cannot provide specific dates, but if there is an announcement of arrival or production start at our store, we will prioritize contacting you. |
| Product Delivery Method: | Delivery by shipping company |
| Returns and Defective Products: | 【About Returns and Exchanges】 Please note that we do not accept returns or exchanges for the following reasons: ● Products ordered after securing stock ● Exchanges for size (length) differences in necklaces and rings ● Products that have been used or worn once ● Products that have passed 8 days after arrival without special reason ● Products that have been damaged, soiled, or broken while in your possession ● Special order items ● Products that have been processed (including resizing, design changes, repairs at other stores) ● We cannot accept exchanges for items sold at special prices. ● Other returns due to customer circumstances ※ If defective products are delivered, we will accept returns or exchanges regardless of the above. ※ If any one of the pouch or invoice sent with the product is missing, we cannot accept returns or exchanges. ※ Regarding refunds, considering that we did not charge shipping when we shipped the product to you, we will deduct the shipping cost at the time of shipment and the transfer fees related to the refund and other expenses (cash on delivery fee, collect fee). Thank you for your understanding in advance. 【In case of defective products or delivery errors】 Please contact us within 8 days of product arrival and send all shipped items (products and accessories) to our store with shipping charges paid on delivery. We will promptly exchange them. |
| Prohibition of Use by Antisocial Forces: | The following individuals cannot use our store: - Organized crime groups, members of organized crime groups, quasi-members of organized crime groups, companies related to organized crime, and other similar entities (hereinafter referred to as "antisocial forces") - Individuals or organizations that pursue economic benefits by suggesting a relationship with antisocial forces and making demands - Individuals other than the above antisocial forces who make violent demands or unreasonable demands beyond legal responsibilities - Individuals or organizations similar to the above antisocial forces - Individuals who have been classified as antisocial forces within the past 5 years. |
