privacy policy

The limited liability company BELAKE (hereinafter referred to as "the Company") hereby declares that, in order to fulfill its social responsibilities as a corporate entity, it will clearly state its personal information protection policy both internally and externally, and that all employees and officers will thoroughly comply with the laws and regulations concerning personal information.

1. When acquiring personal information, our company will do so through lawful and fair means.
2. We will clearly define the purpose of using personal information and will not use personal information beyond the scope necessary to achieve the specified purpose. Additionally, we will implement appropriate management measures to prevent unauthorized use.
3. We will take reasonable security management measures to prevent unauthorized access, loss, alteration, leakage, etc., regarding the personal information we have obtained.
We will comply with laws and guidelines regarding personal information protection, as well as other norms, and strive for the continuous improvement of our personal information management system.
5. We have established a contact point for inquiries regarding personal information, and we will respond appropriately to any complaints or consultations from the individual concerned.

1. Purpose of Use of Personal Information

Our company will handle the personal information we have obtained within the scope of the purposes listed below, except in cases prescribed by law or with the consent of the individual, and will not use it beyond the necessary range.
(1) Personal information of service users and business partners
- To provide information, support, and respond to inquiries regarding services operated by our company.
- To provide customers with information that is considered beneficial and necessary, such as announcements of new products.
- This is necessary for delivering the products you ordered from our company.
- Provision of services operated by our company (including billing, account and client information management, confirmation of service usage status, etc.) for the purpose of service improvement.
- For research and analysis of services operated by our company.
- For business-related communications, negotiations, meetings, and contract fulfillment concerning transactions.
- In order to properly carry out the work entrusted to us by our business partners.
- To respond to and address various inquiries and opinions.
(2) Personal information of all employees and officers of our company (including former employees) and job applicants
- For personnel and labor management, employee benefits, health and safety management, public relations activities, business activities, and other business-related communications.
- For administrative communications regarding recruitment, provision of recruitment information, and recruitment selection.
(3) Personal information of those who have contacted our company
- To accurately understand the content of your inquiry and provide appropriate answers and responses.

2. Provision of personal information to third parties

(1) Our company will not provide personal information to third parties without obtaining prior consent from the individual, except in the following cases.
① When required by the Personal Information Protection Act or other laws and regulations.
In cases where it is necessary to protect a person's life, body, or property, and it is difficult to obtain the individual's consent.
In cases where it is particularly necessary for the improvement of public health or the promotion of the healthy development of children, and it is difficult to obtain the consent of the individual concerned.
In cases where it is necessary to cooperate with national agencies or local public entities, or those entrusted by them, in the execution of duties prescribed by law, and obtaining the consent of the individual may hinder the execution of such duties.
(2) Notwithstanding (1) above, the following cases shall not be considered as third parties:
① When we outsource all or part of the handling of personal information to the extent necessary for our business operations.
② When personal information is provided in connection with the succession of a business due to merger or other reasons.
③ In the case of "3. Joint use of personal information" below
When providing personal information to third parties located abroad, we will take necessary measures such as obtaining consent in accordance with the provisions of the law.

3. Joint use of personal information

We will notify or publicly announce the following in advance when we jointly use personal information with specific parties within the scope necessary to achieve the purpose of use: the fact of joint use, the scope of parties involved in the joint use, the items of personal information to be jointly used, the purpose of use, and the name or title of the person responsible for managing the personal information. In this case, we will implement appropriate management, such as entering into contracts regarding the joint use of personal information.

4. Supervision of outsourced service providers

We may outsource all or part of the handling of personal information within the scope of the intended use. In this case, we will enter into a contract regarding the handling of personal information with these outsourcing partners and conduct appropriate supervision.

5. Secure management of personal information

We will establish and implement personal information protection regulations to prevent unauthorized access, loss, alteration, and leakage of personal information, as well as to ensure the safe management of personal information. This includes appointing a Chief Information Security Officer to clarify responsibilities and authority, conducting information security training for all employees and executives, implementing access restrictions to office floors, limiting access rights through ID assignment on an employee basis, and managing and supervising external contractors, among other appropriate safety management measures.

6. Requests for disclosure, etc. of personal information

(1) Regarding the claim
Regarding requests for notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, and cessation of provision to third parties,
Please contact the "7. Inquiry about Personal Information" window. We will provide you with information regarding the necessary documents, procedures, and fees for requests for disclosure, etc.
(2) Method and timing of response
After you send the necessary documents, we will verify and investigate the details of the request. Once we confirm that it is indeed your personal information, we will respond to you in writing or via email within a reasonable period. If we are unable to provide a response, we will inform you of this along with the reasons.
(3) Purpose of use of personal information obtained in connection with requests for disclosure, etc.
We will use this information only to the extent necessary for the disclosure request process.

7. Inquiries regarding personal information

For any complaints, inquiries, or consultations regarding personal information held by our company, please contact the following office.
6-3-14 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan (Next to CHROME HEARTS TOKYO)

BELAKE Personal Information Inquiry Desk
Line　　 ：chromeoutlet_jp
Reception hours: 11:00 AM - 5:00 PM (Closing time on Wednesdays is 5:00 PM. Excluding Saturdays, Sundays, public holidays, New Year's holidays, and company holidays)
Email: sale@chromeoutlet.jp