Delivery time, shipping, and payment.

Order process from order placement to product shipment

Order a product
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In stock at our store After confirming your order Same-day shipping If you place your order by 3 PM, After payment confirmation We will ship it.	Out of stock at our store
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	Chrome Hearts official store Check stock availability at each store. *Please allow 2-7 business days for confirmation.
↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓	↓	↓
	Official Chrome Hearts retailer in the USA in stock It takes about 7 business days for the item to arrive. It will take some time.	Official Chrome Hearts retailer in the USA Out of stock
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	↓ ↓ ↓	Special Order (Made to order) Depending on the product 3 months to 6 months It will take some time. *We are currently not accepting applications.
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	After import procedures We will contact you regarding the expected arrival date.	As soon as we have an estimated arrival date Delivery date and time notification
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Japan Post tracking number and shipping notification
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The product has arrived at the customer's address.

*Cancellations are not accepted after the stock availability of ordered items has been confirmed.
Please note that a cancellation fee will be charged if you cancel your reservation.
*We are currently not accepting special orders.
Pre-orderPlease use this service.

Delivery time can be specified.

We will ship via Japan Post.
You can choose from the following time slots.

in the morning
Around 12:00 to 14:00
Around 2 PM to 4 PM
Around 4 PM to 6 PM
Around 6 PM to 8 PM
Around 7 PM to 9 PM
Around 8 PM to 9 PM

About gift wrapping

If you would like gift wrapping,inquiryplease.

Regarding business hours

[Weekdays 11:00 AM - 5:00 PM]*Closed on Saturdays, Sundays, and public holidays.

For orders and inquiries received outside of business hours and on holidays,
Please note that we will process your request sequentially starting from the next business day.

To ensure you can order with confidence

Our shop's shopping cart is maintained in a top-level security environment, allowing for the safe exchange of highly confidential information, such as your personal information, thanks to the 128-bit SSL encryption communication supported by Japan VeriSign Inc.

5 payment methods

Please choose your payment method from the options below.

• You can use QR code payment with PayPay.

 

Regarding bank transfer payments,inquiryplease.

After you place your order, we will contact you after checking the stock availability.Within one weekPlease make the payment in advance via bank transfer.
After confirming your payment, we will proceed with shipping and importing your order.
*We sincerely apologize, but the bank transfer fee will be borne by the customer.
Please do not make any payments before receiving confirmation of stock availability from our store. *If payment is made before confirmation, please understand that the refund will be processed after deducting the transfer fees.*

Cash on delivery (cash payment)*No handling fee

We will contact you by email before shipping.
Please pay upon delivery.
The maximum amount for cash-on-delivery payments is 200,000 yen.
The acceptance period for cash on delivery will be within 7-15 days from our shipping date, so please ensure to receive it within this period.
If you are unable to receive the product due to long-term absence, refusal to accept, etc., we may refuse the use of cash on delivery from the next time.

• Credit card

The following credit cards are accepted:

To prevent unauthorized use, we kindly ask you to place your order using the name, address, and phone number registered with your credit card.
If the card information and the name of the person placing the order do not match, the payment cannot be processed due to system limitations.

Returns and cancellations

*We accept free returns and exchanges within 30 days of receiving the product.

If you are not satisfied with the product after purchase, you can return or exchange it within 30 days of arrival.
Please enjoy your shopping with peace of mind.

However, please note that we cannot accept returns or exchanges in the following cases.

- Products that have been used or worn even once
- Products that have been damaged, soiled, or broken while in the customer's possession.
• Special order items
- If the product has been modified (including engraving)
Sale items
- If any of the accessories sent with the product are missing

[Regarding returns and exchanges]

Please contact us within 30 days of receiving your order.
We will review the content and respond promptly.
We will cover the shipping costs for returns and exchanges.

[Contact Information]
sale@chromeoutlet.jp
chromeoutlet_jp

[Business days] Monday to Friday
[Business Hours] 11:00 - 17:00
*Closed on Saturdays, Sundays, and public holidays.